Shipping & Returns Policy

Shipping Policy

Order Processing & Dispatch

● Orders are processed within 1-2 business days after payment confirmation.

● Custom-made and freshly ground products may require additional processing time (up to 3–5 business days).

● Orders are shipped Monday–Saturday, excluding public holidays.

Shipping Charges & Delivery Time

● Shipping charges are calculated at checkout based on order weight and delivery location.

● Estimated delivery times:

○ Metro Cities: 4-5 business days

○ Non-Metro & Remote Areas: 5-10 business days

● Tracking details will be shared once the order is dispatched.

Delays & Issues

● Delivery times may vary due to unforeseen circumstances (weather, courier delays, strikes, etc.).

Returns & Refunds Policy

Eligibility for Returns

We take pride in offering freshly made, customized, and perishable products. Due to this, we do not accept returns or exchanges unless:

1. You received a damaged, defective, or incorrect item.

2. The product was lost in transit or not delivered.

Reporting an Issue

● If you receive a damaged or incorrect product, contact us within 24 hours of delivery with:

1. Order details

2. Clear images of the product & packaging

● Email: hello@themilletstore.in

● WhatsApp: 63 62 033 034

Refund or Replacement

● If the issue is verified, we offer a replacement or refund as per our discretion.

● Refunds will be processed within 5-7 business days to the original payment method.

Non-Returnable Items

● Opened, used, or tampered products.

● Customized or made-to-order items.

● Products not reported within 24 hours of delivery.

Cancellations

● Orders can be canceled before dispatch by contacting our support team.

● Once dispatched, cancellations are not possible.

For any further assistance, feel free to reach out to us!